Terms and Conditions

TOC Disclaimer

Welcome to Suzuki After Sales Portal (SAP). SAP provides manual and other document or file related to your access right. PT Suzuki Indomobil Motor (SIM) / PT Suzuki Indomobil Sales (SIS) provides the SAP services subject to the following conditions.

By using SAP Services, you agree to these conditions. Please read them carefully.

We offer SAP Services, and sometimes additional terms may apply. When you use an SAP Service (for example, Your Profile, Notification, News & Update) you also will be subject to the guidelines, terms and agreements applicable to that SAP Service.


Please review our Privacy Notice, which also governs your use of SAP Services, to understand our practices.


When you use any SAP Service, or send e-mail, and other communication from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communication from us electronically. We will communicate with you in a variety of ways, such as by e-mail, by posting notices and messages on this site. You agree that all agreement, notice, disclosure, and other communication that we provide to you electronically satisfy any legal requirement that such communication be in writing.


All content included in or made available through any SAP Service, such as text, graphic, logo, button icon, image, audio clip, digital download, data compilation, and software is the property of SIM/SIS and protected by Indonesia and international copyright laws. The compilation of all content included in or made available through any SAP Service is the exclusive property of SIM/SIS and protected by Indonesia and international copyright laws.


In addition, graphic, logo, page header, button icon, script, and service name included in or made available through any SAP Service are trademark or trade dress of SIM/SIS in Indonesia and other countries.


One or more patents owned by SIM/SIS apply to the SAP Services and to the features and services accessible via the SAP Services. Portions of the SAP Services operate under license of one or more patents.




Subject to compliance and terms of use and payment of applicable fees, SIM/SIS or content provider grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access privately and non-commercially.

This license does not include any resale or commercial use of any SAP Service, or its contents; any collection and use of any product listings, descriptions, or prices; derivative use of any SAP Service or its contents; any downloading, copying, or other use of account information for the benefit of third parties; or the use of data mining, robots, or similar data collection and extraction tools.

All content published in this SAP Service is equipped with watermark technology that is personalized according to the information from each user's account of this SAP Service.

No SAP service, nor any part of the SAP Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for commercial purposes without the prior written permission of SIM/SIS. The license granted by SIM/SIS terminates if you do not comply with the Terms of Use or the Terms of Service.


If you use any SAP Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. SIM/SIS does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the SAP Services only with involvement of a parent or guardian. SIM/SIS reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.


At our discretion, all type of purchase are can not refund because this is digital product.


SIM/SIS attempts to be as accurate as possible. However, SIM/SIS does not warrant that product description or other content of any SAP Service is accurate, complete, reliable, current, or error-free.


All pricing quoted on the site are quoted in Indonesian Rupiah and included VAT + Service Charges, which shall be payable at the appropriate rate.


Please review our other policies, posted on this site. These policies also govern your use of SAP Services. We reserve the right to make changes to our site, policies, Service Terms, and these Term and Condition at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.