Help - Frequently Asked Question

Topic 1: Registration

Q: What kind of user Suzuki After Sales Portal provide?

A: This website provides all information and after-sales services, which intended for Individual, Distributor and Dealer of Suzuki.

Q: What the different of each user between Individual, Distributor, and Dealer?

A: Individual
This services are available for all Customer (Domestic & Overseas), Individual have rights to download Owners Manual for Free after Subscribe. Individual have rights to download Service Manual and Supplementary with additional fee.

Distributor
This service will only available for all Authorized Distributor Overseas Distributor have rights to download Owners Manual, Service Manual, and Supplementary for Free after Subscribe.

Dealer
This service will only available for all Authorized Indonesia Dealer Dealer have rights to download all documents for Free after Subscribe based on their subscription level.

Topic 2: Registration Fail

Q: User Registration Fail, Distributor Code Not Found, Suzuki Employee Number/NIS Not Found, Phone Number or Country Are Not Match

A: Navigate to 'Contact Us' button to start communicate with us

Q: Forget Password

A: Please click button 'Forget Password' on Login page, to send reset password mail