Help - Frequently Asked Question

General

Q: What kind of user Suzuki After Sales Portal provide?

A: This website provides all information and after-sales services, which intended for Individual, Distributor and Dealer of Suzuki.

Q: What the different of each user between Individual, Distributor, and Dealer?

A: Individual
This services are available for all Customer (Domestic & Overseas), Individual have rights to download Owners Manual for Free after Subscribe. Individual have rights to download Service Manual and Supplementary with additional fee.

Distributor
This service will only available for all Authorized Distributor Overseas Distributor have rights to download Owners Manual, Service Manual, and Supplementary for Free after Subscribe.

Dealer
This service will only available for all Authorized Indonesia Dealer Dealer have rights to download all documents for Free after Subscribe based on their subscription level.

Other

Q: How do I join SAP?

A : You need to fill the Initial Activation Form. Please contact the Administrator to get the Form.

 

Q : What if I forgot the password?

A : Press the "Forgot Password" button and fill out your registered email in SAP. User will received a notification email to reset the password. Contact the Administrator if there are any further problems.

 

Q : What if there is message “Masa Berlangganan Anda Sudah Habis/Your Account Subscription is Expired” appeared?

A : Please send the User Extention Form to Administrator. Contact Admistrator if you don’t have the form yet.

 

Q : Why there are some documents/features which I cannot download?

A : Your browser is out of date. Please update your browser and re-login.

 

Q : What if I cannot access E-Learning menu?

A : Please contact Administrator. E-Learning can only be accesed by Foreman, Technicion, and Technical Advisor (TA).

 

Note :

Please do not change E-Learning password “User Information (password)” to avoid login failure.